Terms and Conditions – Eastern European Experience

📄 Terms and Conditions

1. General Information

This website, www.travel2romania.com, is owned and operated by Eastern European Experience, a fully licensed tour operator recognized by the Romanian Ministry of Tourism.

Our agency holds a valid Tourism License and is covered by a Travel Insolvency Protection Insurance, ensuring all clients are financially protected in the unlikely event of agency insolvency.

By accessing and booking services through this website, you agree to the following terms and conditions. Please read them carefully before making a reservation.

2. Booking and Payment

All tours listed on this website can be booked online and are subject to availability. Full payment is required at the time of booking.

All payments are securely processed via Stripe, using major debit or credit cards.
Once payment is successfully completed, you will receive a confirmation email with your booking details.

3. Cancellations and Refund Policy

We understand that plans may change. You may cancel your booking and request a full refund under the following condition:

Free cancellation is available up to 72 hours before the scheduled start time of the tour.
To cancel, please contact us via email at office@easterneuropeanexperience.com with your booking details.
Cancellations made less than 72 hours before the tour start time will not be eligible for a refund.

4. Tour Modifications and Delays

We reserve the right to make minor adjustments to the tour itinerary due to unforeseen circumstances (e.g., weather, traffic, local holidays).
If a tour is cancelled by us for any reason, you will receive a full refund or the option to reschedule.

5. Group and Custom Tours

For private groups, corporate clients, or fully customized itineraries, special terms and conditions may apply. Please contact us directly for a personalized offer and specific contract details.

6. Travel Insurance and Responsibility

While we do our best to ensure a safe and enjoyable experience, Eastern European Experience is not liable for any loss, injury, or damage sustained during the tour.
We strongly recommend that all travelers obtain personal travel insurance before the tour.
Clients are responsible for arriving on time and behaving respectfully during the tour. Disruptive behavior may result in removal from the tour without refund.

7. Use of Personal Data

All personal information submitted during the booking process is processed in accordance with our Privacy Policy, and only used for the purpose of providing the requested service.