Privacy Policy – Eastern European Experience

📄 Privacy Policy

Last updated: 24.05.2025

At Eastern European Experience, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and store your personal information when you use our website, www.travel2romania.com, or our services.

1. What Information We Collect

We collect personal data in the following situations:

a) When you contact us via the contact form:

Full Name
Email Address

This information is used solely to respond to your message or inquiry.

b) When you make a booking through our platform:

First Name and Last Name
Email Address
Phone Number
Country of Residence
Physical Address
Names of all participants in the tour
Passport Numbers of all participants

This information is required for the purpose of organizing and confirming your booking, for potential legal or travel documentation, and to ensure a smooth travel experience.

c) When you make a payment:

Credit or Debit Card Details (processed securely via Stripe)

We do not store your card information. All payments are encrypted and processed by our payment partner, Stripe, which complies with PCI-DSS security standards.

2. How We Use Your Information

Your data is used for the following purposes:

To respond to inquiries or requests
To manage and confirm bookings
To fulfill legal requirements in organizing tours
To process secure payments
To send booking confirmations or important travel updates

We will never sell or rent your personal data to third parties.

3. Legal Basis for Processing

We process your personal data on the basis of:

Contractual necessity (to complete bookings)
Legitimate interest (to respond to inquiries)
Legal obligation (for tax or travel documentation purposes)
Consent, where applicable

4. Data Sharing and Storage

We may share your information with:

Tour guides or local travel providers involved in your itinerary
Stripe, our payment processor
National authorities, if legally required (e.g., in case of passport verification or group travel clearance)

All personal data is stored securely and only accessible by authorized personnel.

5. How Long We Keep Your Data

We keep your personal information for as long as it is necessary to fulfill the purposes outlined in this policy or to comply with legal and tax obligations.

For example:

Contact form inquiries: stored for up to 12 months
Booking information: stored for up to 5 years (legal accounting purposes)
Passport data: stored only until the end of your tour

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections to incorrect data
Request deletion of your data, where applicable
Withdraw your consent at any time

To exercise these rights, please contact us at office at easterneuropeanexperience dot com

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your browsing experience. You can control cookie preferences via your browser settings.